Supporting your employees to adopt, utilize and sustain new ways of working reduces frustration and anxiety, builds trust and confidence and leads to a more positive overall employee experience (EX). Employees that feel valued and supported are more likely to go the extra mile to deliver exceptional customer experiences (CX).Recognizing the correlation between the reduced friction for your employees to perform their jobs and increased ability to maximize value contribution holds the key to achieving positive outcomes for your external customers. Join Baker Tilly November 13 to explore how organizational change management practices work to support a leading priority for successful customer experiences.Key takeaways include:(1) Learn where and how to identify the gaps and risks that impact your employee's ability to deliver a positive customer experience(2) Explore how to leverage data and metrics to inform decisions about where the employee experience could be optimized to produce desired outcomes(3) Define a business case for change management rooted in the direct impact on enhancing the customer experience